Helpline

Free Web Chat and Telephone Helpline Service

Contact our Friendly and Confidential Helpline service for advice, information and support with your own or a young person’s mental health.

Monday – Friday
8am – 12pm and 5pm – 10pm
Telephone Helpline 020 3952 9372

What will happen when I contact the Helpline?

• Your call or web chat will be answered by one of our trained advisers who will provide a confidential space to listen to you and talk through your concerns.

• You will then be offered practical advice or signposted to one of our partner agencies if they are better placed to support you.

• If you need support after speaking with your adviser, we will be happy to refer you to one of our Mental Health Specialists who will arrange to contact you for a telephone consultation within 5 working days.

We understand that it can be difficult to share things that are personal, but our friendly team are here to help and your conversation with us will remain confidential, unless we believe that a vulnerable adult, child or young person is experiencing harm or is at risk of experiencing harm.

If you are experiencing an emergency please call 999.